Terms and Conditions

Scheduling a session

At the time of booking an appointment, you will be asked to leave a contact address and phone number. It is the client's responsibility to inform Stress Relief (SR) Hypnotherapy and Counselling of any change of contact details during their treatment.

Cancellation Policy & Subsequent Fees

When booking an appointment the client accepts that any cancellations and rescheduling of appointments require 24 hours notice. It is further understood that if you fail to attend or cancel/reschedule an appointment with less than 24-hours notice, you will be charged the full session fee. Appointments booked less than 24 hours in advance cannot be cancelled; to do so will incur the full charge.

Distance Selling Regulations

You the consumer offer to buy the service we are providing when you make an appointment. The contract between us becomes binding when you receive confirmation of the booking. Under the Distance Selling Regulations, you have a right to cancel the service when booked over the phone or via email up to seven working days from when the appointment is confirmed. Cancellation must be in writing. However, for appointments booked less than seven working days in advance, unless we agree otherwise in writing, you will not be able to cancel the appointment and our normal cancellation policy applies (see above). All appointments made over the phone or via email will be confirmed via email. The performance of service begins 24 hours before the confirmed appointment time, as time and resources will have been reserved for you.

Payments

Payments can be made by cash, BACs, paypal or cheque (with a bankers card holding a guarantee for the full session fee). No credit/debit card payments will be accepted. The appointment fee must be paid in full before each session starts.

Internet Privacy Policy

This website was established to provide information about our psychotherapy practice who's treatment includes the use of hypnotherapy and counselling. You will not be added to any mailing list, email list or other electronic mailer.

Tel : 02891 889 564

email :  contact@colintmercer

SR Hypnotherapy and Counselling